Shipping
policy.
How your boutique ceramic gift sets are processed, shipped, tracked, and delivered through mavelqia.com.
Every order
has a route.
This policy explains how MAVELQIA™ orders are processed, shipped, tracked, and handled when delivery concerns arise.
Processing time and shipping transit time are separate.
Order processing time
Orders are normally processed within 2–4 business days after payment confirmation.
During holidays, promotional periods, unusually high order volume, or peak periods, processing may take up to 5 business days.
Processing time is separate from shipping transit time.
Estimated delivery time
For supported U.S. destinations, estimated transit time is generally 10–15 business days after dispatch.
Delivery estimates are not guaranteed arrival dates. Transit may vary due to destination, carrier operations, weather, seasonal volume, or transportation circumstances.
Shipping costs
Available shipping methods and applicable charges are calculated and displayed at checkout before payment is completed.
Fulfillment & shipping origin
Depending on inventory, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.
The physical shipping origin may differ from our registered business address.
Tracking information
After dispatch, available tracking information will normally be provided by email or through the applicable tracking method.
Please allow a reasonable period for the first carrier scan to appear.
Delayed shipments
If we cannot dispatch your order within the stated processing period, MAVELQIA™ will notify you of the delay and available options.
If a dispatched parcel is unusually delayed or tracking has not updated for an extended period, contact service@mavelqia.com with your order number.
Lost or missing packages
If a shipment appears lost, please contact MAVELQIA™ with your order number and tracking details.
If tracking shows “Delivered” but the parcel cannot be located, please first check your mailbox, delivery area, reception desk, household members, neighbors, and carrier notices.
If the package is still missing after these checks, contact our support team so we can review the available shipment information.
Incorrect shipping address
Please provide a complete and accurate delivery address during checkout.
If you notice an address error after placing your order, contact MAVELQIA™ as soon as possible.
Address changes cannot be guaranteed after fulfillment or shipment has started.
Multiple
shipments.
An order may occasionally arrive in more than one shipment due to inventory availability, product location, or fulfillment arrangements.
Separate tracking information may be provided when multiple shipments are created.
Need help with
delivery?
For questions about shipping, tracking, or an existing order, please include your order number when contacting MAVELQIA™ customer support.
Contact customer support ↗Shipping &
contact details.
For help with an order or delivery, use the information below to reach our customer support team.