We're here to
help.
Questions about a ceramic gift set, an order, or caring for your purchase? Reach out to our team and we'll help you find the information you need, with thoughtful support for every considered detail.
A helpful
starting point.
Product information and guidance for choosing ceramic gift sets for a celebration, a thoughtful gesture, or your own everyday rituals.
Keep up with
your order.
Order updates, shipping questions, and assistance with purchases made through our official website, mavelqia.com.
Talk through
a concern.
Contact our team to discuss a return request, an item that arrived damaged, or an incorrect or incomplete delivery.
Know your
ceramic set.
Help locating dimensions, materials, set contents, packaging details, intended use, and product-specific cleaning and care instructions.
A note to
our team.
Contact MAVELQIA™ for questions about boutique ceramic gift sets, coordinated pieces, surface finishes, presentation, and the items included in a particular set.
Our team can also assist with order updates, shipping concerns, return requests, and other matters relating to purchases through mavelqia.com.
For an existing order.
Please include your order number and the email address used at checkout so our team can locate your purchase. Briefly describe the information or assistance you need.
For an item concern.
If a ceramic piece arrives chipped, cracked, broken, incorrect, or with missing components, please provide clear photos and a brief description when contacting support. Include your order number and identify the affected piece.
For the finer details.
Please share the product name or a link to the set. Our team can help you locate its stated materials, dimensions, contents, intended use, and care instructions, including any listed food-contact, microwave, or dishwasher suitability.
Before sending
an item back.
Please contact MAVELQIA™ customer support before returning any item. After your request has been reviewed and approved, our team will provide the applicable return instructions.
When contacting us, include your order number, the item or set you wish to return, and the reason for your request. For a damaged or incorrect item, please also include clear photos.
The registered business address listed below is provided for company identification. Please use the return address supplied by our customer service team for an approved return.
Business &
contact details.
MAVELQIA™ offers boutique ceramic gift sets with considered forms and coordinated presentation, with customer support for product questions and purchases through our official website.